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I enquired about purchasing a new strap or fixing the catch of my old one which has broken. I was not given the option to fix the catch but did receive a link to a new strap which is different to the existing one. That may be because the older strap is no longer available anymore which is fine but I would have liked an explanation. That being said I am happy with the new strap and the swift response I received to my query but more dialogue would have been appreciated.