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Bought a leather journal and had it personalised to the front. The process has left a scorch mark. I contacted J&H who in turn explained (in an upbeat manner) that leather has individual scars..I agreed but made reference to the scorch marks from the lettering process in the pictures that I sent. I was told that they would 'buff out'. I know it won't without even trying! I will give it my partner for Christmas as intended, and if she is happy with it, I won't send it back. That aside, the journal is a lovely soft leather and very good looking. There are some 'scars' on the inside, so if this doesn't deter you..go ahead and buy one. I have other J&H products which are great and this wouldn't put me off buying from them again.